Managed IT in Quesnel: One Team Watching Your Systems and Your Network

Quesnel sits where two rivers meet, the Fraser and the Quesnel. Most businesses here run on two streams of technology as well: the systems your team works on every day (computers, email, accounts, software and data) and the network that carries everything between them and out to the internet (your connection, firewall, switches and Wi-Fi).

When those two streams are looked after by different people, or by nobody in particular, problems collect in the gap between them. Our new video sums up the alternative in about 20 seconds:

Your Systems: Managed Services (MSP)

As your Managed Service Provider, we look after the computers and software your business depends on for a predictable monthly fee, instead of a bill every time something breaks. Every plan includes:

• 24/7 monitoring — a failing drive, a full disk or a backup that stopped running gets caught before it turns into downtime.
• Proactive maintenance — operating system and software updates applied on a schedule, not whenever someone remembers.
• Helpdesk support — remote help with everyday issues, from a locked account to a printer that will not print.
• Cybersecurity included — antivirus, threat detection and hardened settings on every device we manage.
• Backup and recovery — automated backups, so a dead laptop or a ransomware scare is an inconvenience rather than a disaster.

Your Network: Managed Network Services (MNP)

As your Managed Network Provider, we take care of the connection everything else relies on:

• Network design and setup — routers, switches and Wi-Fi planned around your building and the way you work.
• Firewall and VPN — the office stays protected, and staff can reach it safely from home or on the road.
• Bandwidth optimization — a large upload or a video call should not slow your card terminal to a crawl.
• Remote and on-site support — continuous monitoring, monthly performance reports, regular on-site inspections, and someone to deal with your internet provider for you.

Why One Team Should Watch Both

When something stops working, the first question is usually whether it is the computer or the connection. With separate providers, that question can bounce between your IT person, your internet provider and whoever installed the firewall while your staff wait. With one team watching both streams:

• Problems get diagnosed faster, because the same people can see the device, the network and the history of both.
• Security is consistent. Firewall rules, Wi-Fi settings and the protection on each laptop are planned together, with no gaps between them.
• You have one number to call. We coordinate your internet provider, hardware vendors and other third parties for you.

Predictable Monthly Costs. Zero Headaches.

Managed IT trades surprise repair bills for a flat monthly fee sized to your business, and puts the effort into preventing problems rather than reacting to them. If you are weighing the two approaches, our article on managed IT versus break-fix support walks through the trade-offs. Typical pricing and what each plan includes are on our Managed IT Services and Managed Network Services pages.

Serving the Cariboo and Beyond

We are based in Quesnel, so when a problem needs hands on the hardware, we are close by. Drop by Unit 101, 242 Reid Street, Monday to Friday from 9 am to 5 pm, call (250) 316-2554, or send us a message to book a free assessment of your systems and network.